1. Overview
Rhythoria Flux provides online tools that can include analytics dashboards, campaign orchestration, fanbase segmentation, and communication workflows. Because access to the Platform may begin immediately after purchase, refunds are limited and depend on plan type, billing cycle, and the nature of the charge.
This policy is intended to be transparent and predictable. If you believe a charge was made in error, we encourage you to contact support promptly so we can review your account and resolve the issue.
2. Subscriptions
Subscription fees are generally billed in advance for the selected billing period (monthly or annual). Except where required by law, subscription fees are not refundable once the billing period has started. You may cancel at any time to prevent renewal at the end of the current billing period, but cancellation does not automatically generate a refund for the current period.
If you were charged after canceling or you believe a renewal occurred unexpectedly, contact support with details of the charge and the date you attempted to cancel. We may request additional verification to confirm account ownership and billing activity.
3. Trials and First-Time Purchases
If a free trial or introductory access period is offered, the terms of the trial will be shown at the time you start the trial. Unless you cancel before the trial ends, your payment method may be charged automatically when the trial converts to a paid plan.
For certain first-time purchases, we may offer a limited refund window at our discretion. Eligibility, if offered, depends on factors such as the time elapsed since purchase, feature usage, and whether messaging, exports, or high-volume operations occurred. Any discretionary refund is evaluated case-by-case and may be partial.
4. Usage-Based Charges
Some plans may include usage-based fees, such as charges tied to message volume, additional seats, add-ons, or consumption limits. Usage-based charges are generally non-refundable once incurred because they reflect resources allocated or consumed.
If you believe usage was recorded incorrectly (for example, due to a system error), contact support with the relevant date range and description of the issue. We may provide adjustments if our investigation confirms an error.
5. Non-Refundable Items
The following items are generally not refundable:
- Fees for the current subscription period after access has begun.
- Usage-based charges once the usage has occurred (messages sent, add-on consumption, extra seats used).
- Charges resulting from failure to cancel before renewal.
- Third-party fees, carrier fees, or processing fees where applicable.
- Accounts terminated for violations of Terms of Service or messaging compliance rules.
Where local law provides mandatory refund rights, those rights will apply and override conflicting portions of this policy.
6. How to Request a Refund
To request a refund review, provide your account details, the date and amount of the charge, and a brief explanation of why you believe the charge is incorrect or should be refunded. For security, we may request verification information to confirm account ownership.
If you are requesting a refund due to service issues, include relevant context (for example, feature access problems, billing confusion, or suspected duplicate charges). The more details you provide, the faster we can evaluate your request.
7. Processing and Timelines
If a refund is approved, it is typically issued back to the original payment method. Posting times can vary by bank or card issuer. We may provide confirmation once the refund is initiated. In some cases, we may offer account credits instead of a cash refund, depending on the nature of the issue and the plan.
We reserve the right to deny refund requests that appear fraudulent, abusive, or inconsistent with this policy, including repeated requests after extensive usage.
8. Chargebacks
If you initiate a chargeback, your access to the Platform may be suspended while the dispute is reviewed. Chargebacks increase operational costs and can limit our ability to offer flexible remedies. We encourage you to contact support first so we can attempt to resolve the issue directly.
If a chargeback is resolved in our favor, we may require payment of outstanding balances before restoring access.
9. Changes to This Policy
We may update this Refund Policy to reflect changes in our plans, billing models, or legal requirements. Updates will be posted on this page. Continued use of the Platform after an update becomes effective indicates acceptance of the updated policy.
10. Contact
For refund questions or billing support, contact us using the details below.