1. Overview
Rhythoria Flux is an online platform for artists and their teams. The Platform can help coordinate release promotion, view streaming analytics, manage fanbase data, and run email/SMS communication workflows. This Privacy Policy describes how we handle information associated with your use of the Platform and related services.
This policy does not cover third-party services you may connect to your account. Those services have their own policies and practices, and you should review them independently.
2. Information We Collect
We collect information you provide directly, such as account details and billing information where applicable. We also collect information generated through your use of the Platform, such as configuration settings, campaign activity, and system logs needed to operate and secure the Platform.
Depending on the features you use, you may upload contact lists or fanbase profiles. You are responsible for ensuring you have the legal right to provide that information to us and to use it for communications. The Platform may also process analytics signals and aggregate performance information to support reporting and insights.
- Account Information: name, login identifiers, role permissions, and preferences.
- Billing Information: subscription plan status and payment-related records.
- Usage Data: feature interactions, timestamps, device and browser info, approximate location from IP address.
- Fanbase Data: contact details you upload, segments, tags, and engagement history you create.
- Communications Data: message drafts, templates, audience selections, and delivery metadata.
3. How We Use Information
We use information to operate, maintain, and improve the Platform. This includes providing dashboards, executing your campaigns and automations, supporting deliverability controls, and responding to support requests. We may also use information for security, fraud prevention, troubleshooting, and compliance.
We may create aggregated and de-identified insights for internal analysis, such as measuring feature performance or understanding high-level platform usage trends. Aggregated insights are not intended to identify individuals.
4. How We Share Information
We may share information with service providers who help us operate the Platform, such as hosting providers, analytics tools, and communication delivery partners. These providers are authorized to process information only as necessary to perform services on our behalf and are expected to protect it.
We may also share information if required by law, to protect rights and safety, to enforce our Terms, or in connection with a corporate transaction such as a merger, acquisition, or asset sale. Where appropriate, we will take steps to limit the information shared to what is necessary.
5. Cookies and Analytics
We may use cookies and similar technologies to remember preferences, keep you signed in, and understand how the Platform is used. Cookies can also help us measure performance and improve reliability. You can typically control cookies through your browser settings.
Some analytics tools may collect device identifiers and usage events. Where required, we provide consent controls and honor applicable opt-out mechanisms.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed 100% secure, and you are responsible for using strong passwords and controlling access to your account.
7. Data Retention
We retain information for as long as needed to provide the Platform and for legitimate business purposes such as compliance, dispute resolution, and enforcing agreements. Retention periods can vary depending on the type of data and how it is used.
When information is no longer needed, we take steps to delete or de-identify it consistent with reasonable operational practices.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your information. You may also have rights regarding data portability and restrictions on processing. We may need to verify your identity before fulfilling requests.
If you manage fanbase contacts, you are responsible for providing appropriate notices and honoring recipient requests where required. The Platform may provide mechanisms to help you manage opt-outs and suppression lists.
9. Children’s Privacy
The Platform is not intended for children. We do not knowingly collect personal information from children under applicable age thresholds. If you believe a child has provided information, contact us so we can take appropriate steps.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to the Platform, legal requirements, or how we operate. Updates will be posted on this page. Continued use after the effective date indicates acceptance of the updated policy.
11. Contact
If you have questions about privacy or this policy, contact us using the details below.